Privacy Policy

Ever Commonwealth Center, Inc., and EverPlus Superstore Inc., hereby referred to as Ever Supermarket (“EVER”) is a corporation organized under the laws of the Republic of the Philippines with principal office address at 2nd Floor 1129 Natividad Lopez Street Ermita, Manila. 

EVER is committed to protect your personal data in accordance with Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulation (IRR) and other relevant privacy laws. EVER may update this Policy to ensure that it is consistent with any changes in legal or regulatory requirements but will not replace nor change, any other consents you may have previously provided to EVER in respect of your Personal Data.

Please read carefully EVER’s privacy policy on the gathering, collection and storage of the information you provided when you created your account at www.ever.ph for online purchases. By accessing the site, you acknowledge that you 

• are at least eighteen (18) years old;
• agree to be bound by the terms and conditions that governs the use of this site;
• consent to the gathering, collection and storage of said information;
• voluntarily registered or created an account;
• read and understood the terms and conditions for online purchases.

EVER reserves the right to modify this privacy policy without further notice. Kindly review our privacy policy from time to time.

EVER also respects your rights provided under the Republic Act No. 10173 otherwise known as the Data Privacy Act and its implementing rules and regulations.

General Policy

This privacy policy applies only to the information indicated upon registering to our site. Hence, this policy does not apply to information that you submitted to the online platforms or websites of other companies link to EVER’s website. 

Specific Policies

Gathering, collection and storage of information. EVER will only gather, collect and store information that you provided in creating your electronic account. This information includes your full name, company, e-mail address, contact number, IP address, and location or delivery and billing information if you create an account and purchase via Ever Website.

This privacy policy will assist you on how we collect, use, share, retain, dispose and protect your personal data. It also contains steps you can take if you want us to modify how we use your personal data, or if you want us to discontinue using your personal data.

A. How do we Collect your Personal Data

We collect Personal Data when:

• You register / use our services or platform
• You subscribe to our newsletter or product notifications
• You use our Website to browse our products and services
• You accept our cookies on your device
• You engage with our customer service or other representatives, for example, via our emails and telephone calls
• You provide us with feedback or complaints
• You engage with us on our Social Media by liking, commenting on, and private messaging us on our Social Media
• You voluntarily submit your Personal Data for any reason

B. How do we use your Personal Data

Your personal data may be used and disclosed for purposes that are necessary to provide you with our products and services, such as:

• To register and confirm your identity and to maintain your account
• To deliver the products you purchased and to contact you to obtain your delivery instructions
• To process refund and return in accordance with our Terms and Service
• To provide you with the necessary support services and functions associated with your user account, including saved items in the cart, wish list, brand or product notifications
• To connect with you in relation to your request or queries, feedbacks, material changes to our Website Terms of Service, Policy or other terms and conditions and other matters relating to the operation of your account
• To ensure our Website functioning properly and to enhance its performance, by carrying out activities such as debugging and statistical analysis for optimizing our Website

We may use and disclose your Personal Data for the following purposes;

• To notify you about any marketing communications related to our sales, products, services, promotions, or the Platforms
• To process your participation in our promotions, initiatives or any request for additional Personal Data such as customer surveys;
• To conduct research and analysis of the market and customers;
• To promote our products and services on our Platforms;

In accordance with our obligations under applicable laws, we will notify you of any other purpose for which your consent has been obtained.

C. To whom will your Personal Date be Shared

The information gathered and collected will be handled by the employees of EVER, service providers or third-party logistics company in order to process your online purchases at EVER and facilitate the delivery of your orders to your delivery address. EVER may also disclose the information in the aggregate (so that no individual customers are identified) to our service providers, advertisers and partners for marketing programs, updates, promos and other purposes mentioned in b.

D. How will you Access or Edit your Personal Data

You may access or correct your name, e-mail address, company, addresses and contact number by logging in to your user account on the Website under “Your address” in “My Account” and clicking the “Edit” button under the default name.

E. To Withdraw Processing

If you wish to withdraw your consent for us to send you shopping cart updates or marketing and promotional information, you may unsubscribe by viewing your e-mail address inbox, find “Ever Supermarket” and click the “unsubscribe” button.

F. Data Retention

All personal information shall be retained up to the allowable maximum period as provided under applicable laws, rules and regulations unless you request for the deletion of your personal data in our systems, databases and hardcopies.  Once deleted, your personal data will be completely erased and no longer appear or be included in anonymous searches and will be completely removed from all the storage location.

Computer Data Collection

We may use cookies for storing data to make and provide you with a better, faster, safer and personalized experience when you use our website or platforms.

Cookies refer to small files that are downloaded to your computer or any electronic device you use when you visit a website. Cookies are used so that the website will work better and efficiently for the convenience of both the user and site owner.  This means once you have entered your information in the site, you don’t have to re-enter your information whenever you visit the same site.

EVER uses cookies for several reasons, namely: for a better browsing performance of this website, for you to access and use the features and other secure areas. If you do not agree to the use of cookies, you have the option to disable the same. Disabling the cookies, however, will affect the functionality and features of this website.

You may check your browser on how you can prevent the setting of cookies every time you visit a certain website. You can also visit www.allaboutcookies.org to know more about cookies and how to manage, delete and stop the use of cookies.

Information to Minors

Our website is intended solely for individuals who are at least eighteen (18) years of age. We have no legal basis for offering products or services or collecting personal data of persons under eighteen (18) years old ("Minors"). If we become aware that we have received personal information from minors, we will delete it from our database.

Your Data Privacy Rights

You are responsible for ensuring that the personal data you provide is correct and up-to-date and that you are of legal age when you submit the data to us.

As a data subject, you are entitled to the rights enumerated under Section 34 of the IRR of DPA of 2012 such as the following:

Right to be informed - It is your right to know whether your personal data will be or has been processed, including if any automated decisions have been made.

Right to damages - You have the right to be indemnified for any damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

Right to access – You have the right to obtain confirmation whether or not data related to you is being processed and other relevant data or information about the processing involved.

Right to file a complaint – If you believe that your personal data has been misused, maliciously disclosed or improperly disclosed, or that any of your data privacy rights have been violated, you have the right to file a complaint.

Right to object – You have the right to object to the processing of your personal data. You have the option to withhold your consent to the processing of your personal data whenever EVER contacts you.

Right to correct or rectify – You have the right to rectify or correct any inaccuracies or errors in your personal data through our website or by submitting your request via email.

Right to erase or blocking - It is within your rights to ask for the suspension, withdrawal, blocking, removal, or destruction of your personal data from our filing system in both live and backup systems.

Right to data portability – If your data is processed electronically and in a structured manner, you can obtain a copy of it in an electronic or structured format that is commonly used.

Inquiry

For questions and/or clarifications relating to your personal data or about this Privacy Policy, you may reach us at evercs@ever.ph.